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Salvation Army Bootstrap: TH-RRH Tier 1

409 N. Broadway
Knoxville, TN 37917

(865) 525-9401


The Salvation Army Center is located at 409 North Broadway. Our agency operates several residential programs. The programs cater to the needs of those of who face a complex set of obstacles, including homelessness, domestic violence, shortage of affordable housing, mental illness and a lack of family and social support network.

Operation Bootstrap includes transitional housing for single/individual men and women experiencing homelessness.

The Joy Baker Center is a twenty-eight bed facility that serves women, with or without children, affected by domestic violence and also serves as a shelter for homeless women with children.

The Salvation Army provides meals daily for residents and offers a range of case management and supportive services, including a Career Center that assists homeless individuals with job searches, resume writing, access to the internet and specialized employment training to help connect residents to appropriate employment opportunities that enables them to move from being consumers of community resources to becoming contributors.

The Emergency Assistance program helps prevent homelessness by providing timely help with utilities, food, clothing, and furniture for low-income, families and individuals.

The Salvation Army operates one family store in Knoxville and three stores in surrounding counties. Clothing and furniture are provided, free of charge, to individuals referred by the Salvation Army Emergency Assistance Program. All stores stock an array of items including clothing, appliances, and other household items, all for sale to the general public. Proceeds from the thrift stores are used to support the various social services and shelter programs of the Salvation Army.

Phone Numbers


(865) 525-9401


(865) 524-7748

Address Listings

409 N. Broadway
Knoxville, TN 37917
MailingP.O. Box 669
Knoxville, TN 37901-0669


Kent Jones

Primary Contact

Shelter Supervisor/Lead Case Manager

Shelter Supervisor/Lead Case Manager

Donna Wright

Program Director

General Information


M-F: 8:00AM - 4:30PM

Intake Process:

REFERRALS should be made directly to program not through the main agency.

Materials required depend on the program in which the client is enrolled.

Program Fees:

Fees depend on the program in which the client is enrolled.


Eligibility criteria vary depending on the program.

Handicap Accessible?


Geography Served

  • Tennessee
    • Knox County
      • Knoxville

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